PERFECT DELIVERY INC
F.A.S.P.A.C.
F.A.S.P.A.C. IS AN ACRONYM CREATED AND USED BY THE PAPA JOHN'S CORPORATION AS THEIR CORE VALUES. PERFECT DELIVERY HAS ADOPTED THESE CORE VALUES AND IS A PART OF THE EVALUATION PROCESS. THESE VALUES ARE MAINLY CENTERED AROUND THE TYPE OF ATTITUDE WE PROMOTE AT PERFECT DELIVERY INC.
FOCUS - WE KEEP THE MAIN THING, THE MAIN THING. CUSTOMER'S CARE ABOUT THE QUALITY OF THE PRODUCT, THE SERVICE THEY RECEIVE, AND THE IMAGE OF OUR FACILITIES AND EMPLOYEES. BEING ON THE FLOOR, MAKING GREAT PIZZA AND PROVIDING SUPERIOR SERVICE IS WHAT DRIVES OUR BUSINESS.
ACCOUNTABILITY - WE DO WHAT WE SAY WE ARE GOING TO DO. HOLD YOURSELF, AND EMPLOYEES ACCOUNTABLE TO FOLLOWING ALL POLICIES AND PROCEDURES. THIS WILL CREATE A MORE STABLE WORKING ENVIRONMENT FOR THE ENTIRE CREW.
SUPERIORITY - WE STRIVE EVERY DAY TO CREATE A SUPERIOR EXPERIENCE FOR OUR CUSTOMERS. TAKE PRIDE IN YOUR WORK, DO THE RIGHT THING, AND THE BRAND WILL KEEP GROWING STRONG.
PAPA - PEOPLE ARE PRIORITY ALWAYS. THE PEOPLE YOU SURROUND YOURSELF WITH, WILL MAKE YOU OR BREAK YOU. STRIVE TO CREATE A FUN WORKING ENVIRONMENT WITH HARD WORKING, MOTIVATED EMPLOYEES. DON'T LET BAD ATTITUDE AND POOR WORK PERFORMANCE POISON YOUR STORE.
ATTITUDE - EVERYONE HAS THE ABILITY TO CREATE A POSITIVE ENVIRONMENT, OR A NEGATIVE ENVIRONMENT. SET THE TONE IN YOUR STORE OF POSITIVITY AND CRUSH NEGATIVITY. ATTITUDE IS EVERYTHING.
CONSTANT IMPROVEMENT - NEVER STOP TRYING TO GET BETTER. LEARN AND GROW FROM MISTAKES. THERE IS ALWAYS OPPORTUNITY TO GET BETTER AND GROW YOUR STORE.
10 KEYS TO A SUCCESSFUL STORE
THE 10 KEYS TO A SUCCESSFUL STORE WERE CREATED BY PERFECT DELIVERY INC. AS PART OF OUR COMPANY CORE VALUES. THEY ARE TARGETING HOW TO RUN YOUR STORE AND EACH SHIFT. FOLLOWING THE 10 KEYS WILL HELP EACH AND EVERY SHIFT BE MORE SUCCESSFUL AND PROVIDE CUSTOMERS A BETTER OVERALL EXPERIENCE. MANY PEOPLE USE AN ACRONYM TO HELP MEMORIZE THE 10 KEYS (GAVESOUP2X). MANAGERS ARE REQUIRED TO KNOW THE 10 KEYS.
GOLDEN RULE - CRITICIZE IN PRIVATE, PRAISE IN PUBLIC. WHEN NEEDING TO ADDRESS OPERATIONAL ISSUES, IT IS OK TO SPEAK IN FRONT OF OTHERS. WHEN ADDRESSING ISSUES SUCH AS TIMELINESS OR OVERALL PERFORMANCE, THESE THINGS SHOULD BE DISCUSSED IN PRIVATE. PRAISE YOUR TEAM OPENLY WHEN DOING A GOOD JOB.
ACES IN PLACES - PLACE EMPLOYEES IN A POSITION THEY ARE MOST EFFICIENT AND YOUR SHIFT WILL RUN MUCH MORE EFFICIENTLY. ANCHOR THE MOST CRITICAL POSITIONS SUCH AS SAUCING, CHEESING, AND OVEN TENDING.
VALUE THE CUSTOMER - WITHOUT CUSTOMERS, WE DO NOT HAVE A CAREER. TAKE CARE OF EACH AND EVERY CUSTOMER TO KEEP THEM COMING BACK. CUSTOMER COMPLAINTS ARE TOP PRIORITY AND SHOULD BE HANDLED USING B.L.A.S.T (BELIEVE, LISTEN, APOLOGIZE, SOLVE, AND THANK).
LEAD BY EXAMPLE - EMPLOYEES WILL FOLLOW YOUR LEAD. STRIVE TO DO THE RIGHT THING. GENERAL MANAGERS SET THE ENTIRE TONE OF STORE. BE POSITIVE, FUN, AND WORK HARD AND YOUR EMPLOYEES WILL FOLLOW.
GET THE CUSTOMER'S ORDER - STRIVE TO ANSWER EVERY CALL WITHIN THE FIRST THREE RINGS. KEEP CUSTOMERS OFF HOLD BY COMMUNICATING AND ROTATING CROSS-TRAINED EMPLOYEES.
UNIFORM STANDARDS - HOLD EMPLOYEES ACCOUNTABLE FOR WEARING PROPER UNIFORM. IMAGE IS CLEANER AND SHARPER WHEN WE DO. SEE POLICIES AND PROCEDURES TAB FOR COMPLETE UNIFORM STANDARDS.
PREPARE FOR VOLUME - STOCK AND PREP EVERY DAY AS IF YOU ARE PREPARING FOR A FRIDAY. THIS DOES NOT MEAN TO PREP AS MUCH AS YOU NEED ON A FRIDAY. IT MEANS TO PUT THE SAME AMOUNT OF EFFORT ENSURING ANY AND ALL PRODUCTS ARE STOCKED PROPERLY AND READY TO GO. PRE-MAKE LARGE ORDERS.
2 RUN MAX - DOUBLES SHOULD BE THE NORM WHEN POSSIBLE. ANY TRIPLES MUST BE APPROVED BY THE MANAGER ON DUTY. THIS WILL INCREASE THE SUCCESS OF DELIVERING A CUSTOMER'S ORDER WITHIN 35 MINUTES.
CROSS-TRAINING MAKE LIFE EASIER - STRIVE FOR A 100% CROSS-TRAINED CREW. THE MORE EACH PERSON CAN DO, THE MORE PRODUCTIVE AND LESS STRESSFUL YOUR ENVIRONMENT WILL BE. UTILIZE DOWN TIME TO CROSS-TRAIN TEAM MEMBERS AND DRIVERS.